Frequently Asked Questions

• Who is Bosquet Paris?

  Bosquet Paris is an independentmaison founded by Emmanuel Lesur, dedicated to crafting luxury cigaraccessories and exotic leather goods. Based between London and Paris, we work with master artisans to create pieces that combine traditional savoir-faire witha contemporary sensibility. Each object is conceived for connoisseurs who valuequiet excellence over conspicuous branding.

• Where are Bosquet Paris products made?

  Our pieces are crafted in France and Europe by specialist artisans selected for their mastery of leatherwork, marquetry, and fine cabinetmaking. We work with small ateliers rather than large factories, which allows us to oversee every stage of production and maintain the standards expected of a true maison de luxe.

• What materials do you use?

  We use exotic leathers (alligator, ostrich, lizard, stingray), full-grain calfskin, precious woods such as ebony and burl, and solid brass and silver-plated hardware. All exotic skins are sourced from CITES-certified suppliers, ensuring full legal traceability and compliance with international regulations on protected species.

• What products does Bosquet Paris offer?

  Our collection includes cigar humidors, travel cigar cases, cigar cutters and accessories, exotic leather goods (wallets, card holders, belts, belt bags), and equestrian and falconry pieces such as saddles, head collars, horse bits, and gloves. We also collaborate with select partners on limited editions, including the Bosquet Paris × Lac humidor.

• Are your humidors seasoned and ready to use?

  Our humidors are crafted from Spanish cedar interiors and arrive ready for seasoning. We recommend seasoning your humidor for 7 to 14 days before introducing your cigars, using a calibrated hygrometer and a quality humidification system. Detailed seasoning instructions are included with every humidor and our team is available to guide you through the process.

• Do you offer bespoke or personalised pieces?

  Yes. We welcome bespoke commissions, including monogramming, custom colour combinations, and made-to-order pieces in specific exotic leathers. Lead times for bespoke orders typically range from 6 to 12 weeks depending on complexity. Please contact us at info@bosquet-paris.com to discuss your project.

• How should I care for my Bosquet Paris piece?

  Exotic leathers should be kept
  away from prolonged sunlight, heat, and humidity, and cleaned only with a soft
  dry cloth. Wood humidors should be maintained at a stable relative humidity of
  65–70%. We provide a care card with each purchase, and our team is happy to
  advise on specific care for any item. We also offer repair and refurbishment
  services for Bosquet Paris pieces.

• Where do you ship?

  We ship worldwide from our
  London and Paris locations. Orders within the United Kingdom and the European
  Union typically arrive within 2 to 5 working days. International orders are
  dispatched via tracked and insured courier and generally arrive within 5 to 10
  working days, subject to local customs clearance.

• How much does shipping cost?

  Shipping costs are calculated at checkout based on destination and order value. We offer complimentary shipping on qualifying orders within the UK and EU. Tracked international delivery is charged at cost. All shipments are fully insured for the duration of transit.

• Will I have to pay customs duties or taxes?

  Orders shipped within the UK include UK VAT. Orders shipped within the EU include EU VAT, where applicable. For deliveries outside the UK and EU, customs duties, import taxes, and clearance fees may apply and are the responsibility of the recipient. We declare the full commercial value of every shipment in compliance with international trade regulations.

• Can I track my order?

  Yes. As soon as your order is dispatched, you will receive an email with a tracking number and a link to follow your shipment in real time. If you have any concerns about the progress of your delivery, please contact us at info@bosquet-paris.com and we will assist you immediately.

• What is your returns policy?

  We accept returns of unused, unworn items in their original packaging within 14 days of delivery. Bespoke, monogrammed, and made-to-order pieces are non-returnable, except in cases of manufacturing defect. To initiate a return, please email info@bosquet-paris.com with your order number.

• Do you offer exchanges?

  Yes. Exchanges are available
  within 14 days of delivery on standard collection items, subject to
  availability. The piece must be returned unused and in its original packaging.
  Please contact us before sending any item back, so we can confirm availability
  and provide return instructions.

• Do your products come with a warranty?

  Every Bosquet Paris piece is covered by a five-year warranty against manufacturing defects and faults in workmanship. The warranty does not cover damage caused by misuse, accidental damage, or normal wear. We also offer a paid repair and restoration service for the lifetime of the piece, so that your Bosquet Paris object can be enjoyed for generations.

• Do you supply retailers and tobacconists?

  Yes. Bosquet Paris is stocked by a curated network of fine tobacconists, La Casa del Habano outlets, and luxury retailers across the UK, France, the United States, the Middle East, and the DACH region. We welcome enquiries from established retailers in the cigar, leather goods, and luxury lifestyle sectors.

• How do I open a wholesale account?

  To request a wholesale account,
  please email info@bosquet-paris.com with a brief introduction to your business,
  your retail location(s), and the categories you are interested in. Our team
  will respond with our wholesale terms, line sheet, and order forms. There is no
  minimum opening order — we are happy to support new partners with a curated
  first selection that suits their clientele.

• Can I see the collection in person?

  Visits to our Paris showroom at
  231 Rue Saint-Honoré are available by appointment. We also attend selected
  trade events throughout the year. Please contact us at info@bosquet-paris.com
  to arrange a private viewing or to enquire about upcoming events.

• How do I contact Bosquet Paris?

  Our customer care team can be reached at info@bosquet-paris.com. We respond to all enquiries within one working day. For wholesale, press, and partnership requests, please write to the same address and your message will be directed to the right person on our team.

• Where are you based?

  Bosquet Paris operates between two locations: London (16 Pangbourne Avenue, W10 6BT, United Kingdom) and Paris (231 Rue Saint-Honoré, 75001, France). All orders are fulfilled from these two hubs depending on destination, ensuring the most efficient delivery for our clients.